About 24,600
Alibaba has been granted about 24,600 patents worldwide.
Most Influential AI Companies
Alibaba has been recognized as one of the 10 Most Influential AI Companies.
SAIL Star Award
Marco won the SAIL Star Award at the 2025 World Artificial Intelligence Conference.
93.3 %
MSMEs accounted for 93.3% of active merchants on Taobao and Tmall.
About 170,000
The ModelScope community hosted about 170,000 open-source models available for free use by developers worldwide.
7.83 million
A total of 7.83 million enterprises and organizations have adopted AI technologies on DingTalk.
Innovation
With a steadfast commitment to R&D and a comprehensive IP framework, we champion originality on our platforms and work with partners to create a thriving, sustainable digital ecosystem.
Openness
In the AI era, we advocate open-source technologies and open ecosystems to boost innovation and catalyze the global shift toward an intelligent future.
Reliability
We foster a reliable and trustworthy environment for technology and business, building a dependable platform ecosystem where all stakeholders can thrive.
Innovation
Openness
Reliability
Alibaba Cloud has released specifications and policies for quality management and customer service experience. As of March 31, 2026, the ISO 9001 certification covered over 93% of its public cloud products.
Launch
To ensure product stability, Alibaba Cloud has established management processes across all phases, from requirement analysis and design, through development and testing, to product launch review.
In-service management
After a product is launched, Alibaba Cloud continuously monitors its operational status. When any metric goes beyond a predefined threshold, it issues an emergency notification, identifies the root cause, and implements emergency recovery measures.
Feature changes
Any feature change for a product already launched must be registered in the change management system and adhere to the change process. Alibaba Cloud conducts an assessment to determine its potential impact on customers and formulate a plan for subsequent actions.
Discontinuation
Before a product is discontinued, Alibaba Cloud posts an announcement on the product's official website, detailing the timeline and potential impact while also reminding customers to back up their data. The discontinuation process is carried out in phases to minimize disruption to customer operations.
Defining an AI-driven new paradigm for workplace collaboration
As a leading platform for workplace collaboration and enterprise management in China, DingTalk is committed to an "AI-driven" strategy. It transforms daily workspaces into an AI-native productivity platform to empower enterprises with future-ready teamwork competencies.
As of March 31, 2026, 7.83 million enterprises and organizations had adopted AI technologies on DingTalk. In FY2026, over 1.79 million enterprises and organizations were monthly active users of AI on the platform. In March 2026, DingTalk launched Wukong, an enterprise-grade AI-native workspace that embeds agentic capabilities directly into corporate workflows. By orchestrating multiple agents to handle complex, long-running tasks within a unified interface, Wukong evolves AI from a conversational assistant into a work partner capable of autonomously executing business logic.
Across our e-commerce platforms, we bridge technology and business, drawing on innovation to meet business needs and empower an extensive range of enterprises. We are also committed to maintaining a level playing field that provides merchants of all sizes with equitable opportunities to grow.
Digital business solutions
Qianniu
As Alibaba's all-in-one merchant workbench, Qianniu integrates store management tools, market insights, and partner networks. It empowers merchants with end-to-end operational solutions to streamline their business.
Alimama
Alimama provides merchants with one-stop marketing services. Its AI-driven omnichannel marketing tool, Quanzhantui, features smart bidding, smart targeting, and visual data dashboards to improve marketing efficiency and create value for merchants.
Yingshangbao
Yingshangbao is Alibaba's risk management platform for merchants. It combines compliance self-audits, early warnings, and anti-fraud measures, helping merchants mitigate risks and achieve business continuity.
AI solution Marco
Marco, an AI solution for merchants, won the SAIL Star Award at the World Artificial Intelligence Conference.
Open and fair operating environment
At Taobao and Tmall Group, every business project undergoes a pre-launch compliance review and is only cleared for launch after passing it. During business operations, continuous screening for compliance risks allows for immediate remediation. In the event of a risk incident, a working group is mobilized to lead the investigation and response. Afterwards, it performs an in-depth root cause analysis, requiring relevant departments to establish preventive mechanisms.
Taobao and Tmall Group promotes competition compliance through comprehensive education and training designed to enhance awareness and practical skills among employees. Key initiatives for this purpose include exams, in-person workshops, and live webinars.
Report misconduct
Unfair Competition Reporting: Taobao-tousu@Alibaba-inc.com Tmall-tousu@Alibaba-inc.com
IP protection
Our platforms enforce strict merchant guidelines that prohibit IP infringement. Violations trigger immediate enforcement actions, including content removal and product delisting.
IP protection framework
Compliance awareness
Multi-stakeholder governance
MSMEs
The "universal Taobao" attracts diverse entrepreneurs, especially MSMEs. In FY2026, MSMEs accounted for 93.3% of annual active merchants on Taobao and Tmall.
Brands
Tmall has become a preferred partner for both international and homegrown brands. The vast majority of top-tier international brands operating in China have established a presence on Tmall.
Cross-border sellers
Alibaba.com is an integrated international wholesale marketplace. In FY2026, over 240,000 sellers worldwide used this marketplace to reach 47 million buyers from 191 countries and regions.
Industrial-belt merchants
1688.com, our integrated domestic wholesale marketplace in China, helps industrial-belt merchants better connect with markets. As of March 31, 2026, over 280,000 industrial-belt factories had opened stores on 1688.com.
