35
To introduce talent into the countryside, we have deployed 35 rural revitalization commissioners.
UN recognition
Our "non-contrast CT + AI" solution for multi-cancer early screening was recognized as an Innovate for Impact Use Case at the UN AI for Good Summit.
253,584 hours
Our employees clocked 253,584 hours of volunteer service.
Over 8,200
Over 8,200 hearing- or speech-impaired delivery riders were active on Taobao Instant Commerce.
over 380,000
The Cloud for Youth Program has built 403 cloud computer classrooms, providing 380,000 personal accounts.
We champion a philosophy of participatory philanthropy, mobilizing employees, merchants, and stakeholders across society to join us in doing good. We partner with diverse organizations in key sectors to launch targeted initiatives that deliver a positive social impact. These initiatives primarily focus on rural revitalization, ecological conservation, support for the disabled and vulnerable, emergency response, and tech-driven solutions to social problems. We also foster entrepreneurship and job creation across our spheres of influence to advance social inclusion.
Rural revitalization commissioner model
We have developed a rural revitalization commissioner model to station senior employees in underdeveloped counties. By aligning our business resources with local endowments, they bridge the urban-rural divide across four dimensions: local industries, talent pools, technologies, and livelihoods.
Industrial support
We offer fresh perspectives to transform rural economies, as exemplified by our support for agri-product marketing and rural cultural tourism.
Talent support
We support rural development by bringing in outside talent and nurturing homegrown professionals.
Technological support
We harness our digital intelligence expertise to propel rural development.
Medical support
We provide medical aid to bolster the well-being of underserved rural populations.
Practices
Inclusion
Digital education for success
Protection for gig workers
Occupational rights and interests
Taobao Instant Commerce provides full commercial insurance for delivery riders across all operating provincial-level regions. In 17 of these regions, this is combined with occupational injury insurance to create a "dual-insurance" model. Furthermore, we offer social security allowances to eligible, regular delivery riders in 76 cities across 28 provincial-level regions.
Occupational safety
Taobao Instant Commerce adopts a holistic approach to delivery rider safety, covering everything from safety standards and training to smart early warning systems and protective equipment.
Career care
Taobao Instant Commerce's delivery rider support system provides 24/7 assistance and offers care via the Orange Plan, the Orange Fund, and Care Stations. It fosters a sense of belonging and social recognition by presenting platform badges and empowering delivery riders to earn honors such as the National Model Worker Award.
Encouraging participation from everyone
Philanthropy is never a solitary endeavor. It is about spreading goodwill. We make consistent efforts to inspire employee giving and collaborate with partners to lower participation barriers, empowering everyone to contribute. In FY2026, Alibaba Group donated about RMB280 million to Alibaba-initiated charitable foundations.
Three Hours for a Better World
We launched the Three Hours for a Better World Initiative on September 10, 2015 to encourage employees to translate their passion for philanthropy into concrete actions. In FY2026, our full-time employees clocked 253,584 hours of volunteer service.
Goods for Good
We have launched the Goods for Good Program to mobilize broad participation in philanthropy. When a consumer purchases a "Goods for Good" product, a merchant-configured portion of the proceeds is donated to a philanthropic organization or project. In FY2026, the Goods for Good Program engaged over 1.56 million merchants and more than 430 million users.
