ALIBABA GROUP – E-COMMERCE PLATFORMS
INTERNATIONAL LAW ENFORCEMENT USER INFORMATION REQUEST GUIDE
This Guide is intended for law enforcement agencies outside of the People's Republic of China ("PRC") seeking user information regarding users of the e-commerce platforms ("Users") operated by subsidiaries of the Alibaba Group Holding Limited ("Alibaba Group") ("User Information"). Alibaba Group's principal business operations and operating subsidiaries are based in the PRC, though our websites and certain products and services may be available in other jurisdictions around the world.
This Guide is subject to change without notice, and applies only to requests from law enforcement agencies. Nothing in this Guide shall be used to create, or be construed as impacting any legal obligations or any enforceable rights against Alibaba Group, or otherwise alter Alibaba Group's legal and equitable defenses. Alibaba Group reserves all rights to the interpretation and application of this Guide.
Alibaba Group understands there will be times when our assistance will be required to help law enforcement agencies in the performance of their duties. Alibaba Group is committed to a high standard of business conduct in our relationships with our users, customers, suppliers, and business partners. We strive to be a good citizen and conduct ourselves in accordance with all applicable laws and regulations while respecting the privacy of our users, customers, suppliers, and business partners.
In observing the above values and principles, except as provided below, Alibaba Group will not disclose or release User Information without a valid, legally binding request (such as a subpoena, search warrant, court order, or other legal process) ("Request") served on the appropriate contact through proper channels. Alibaba Group reserves its right to reject, in whole or in part, Requests that conflict with PRC and other applicable laws and regulations or that are otherwise inappropriate.
2. Contact Information
This Guide applies to several e-commerce platforms ("Platforms"). A Request for User Information must be served on the appropriate contact for the Platform with which the requested User Information is associated. Please note the appropriate contact is not deemed to be the operator of Platforms and are merely appropriate contacting entity for the purpose of the Request. For your convenience, please refer to the table below for each Platform’s contact information.