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Crystal Liu
Alibaba Group
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September 20, 2018

Alibaba A.I. Labs Launches Hospitality Robot

The service robot is expected to begin servicing guests at hotel in October

Hangzhou, China, September 20, 2018 – The robotics industry is revolutionizing the world, and Alibaba A.I. Labs is raising the stakes in this cutting-edge industry with the announcement of launching service robots for the hospitality sector starting in October. The news was made at The Cloud Computing Conference 2018, which is scheduled for four days till September 22 at Hangzhou, Alibaba’s headquarters.

Alibaba A.I. Labs is the department leading consumer AI product development at Alibaba.

Hotels have until now depended entirely on human labor. But the Labs’ service robot demonstrates what the hotels of the future will look like. From delivering meals to taking laundry to guests, the robot will do it all. Guests talk to the robot via voice command, touch and hand gesture, and its responses are driven by AliGenie, the software that powers Alibaba A.I. Labs’ smart speaker, Tmall Genie.

“We are excited by this tremendous development that is helping us bridge the gap between guest needs and the response time that they expect. Alibaba A.I. Labs’ robot is the next step in the evolution towards smart hotels. In addition, it is solving pain points in the hotel sector, such as enhancing service efficiency, with our leading AI technologies,” says Lijuan Chen, General Manager of Alibaba A.I. Labs. “The robot will be the ultimate assistant for hotel guests who want everything quickly and conveniently at their fingertips.”

The technology that drives the Labs’ service robot is state of the art, combining aluminium casing with multi-sensor data functionality and parallel computing for lighting quick responses. It also includes a semantic map, autonomous navigation system to identify obstacles, communication systems to control elevators, and identity verification via facial-recognition technology.

The robot’s height is less than one meter, while its walking speed reaches one meter per second. After a trial at the hotel, Alibaba A.I. Labs will assess its suitability for other areas, including hospitals, restaurants and office services.

According to the International Federation of Robotics, the global market for service robots are on the rise. The market is expected to grow from 20% to 25% from 2018 to 2020, while the sales forecast 2018-2020 indicates a cumulative volume of around 27 billion U.S. dollars for the professional service segment.

Following the unveiling of the robot, Alibaba A.I. Labs also announced Tmall Genie Auto, the latest initiative in smart mobility and expanding the Tmall Genie ecosystem.

Tmall Genie is the most-popular smart speaker in China, with over 5 million units sold since its launch in 2017. It ranks number three in total shipments in the global smart-speaker market.

For announcements and talks from The Cloud Computing Conference 2018, please refer to the Alizila page: https://www.alizila.com/the-computing-conference-2018-media-resources

About Alibaba A.I. Labs
Alibaba A.I. Labs is dedicated to exploring the next generation human-and-computer interaction and turning novel user experience into reality. The in-house R&D department focuses on the development of innovative AI applications across Alibaba’s commerce ecosystem and provides AI solutions to Alibaba’s clients and partners. With a world-class research team, Alibaba A.I. Labs focuses on both theoretical research and product commercialization in various areas, including speech recognition, natural language processing, voice print identification, deep learning, and computer vision. The Labs also focuses on developing AI products for consumers, including Tmall Genie, the first voice- controlled smart home assistant developed by the Labs.

Media Contact

Crystal Liu
Alibaba Group
+86 18578497650 / +852 6378 5626
crystal.liu@alibaba-inc.com