Contacts

Taobao Marketplace

Online help center:

http://service.taobao.com/support/main/service_route.htm

Consumer service hotline:

(+86) 571-8815-8198

Merchant service hotline:

(+86) 571-8815-7858

Tmall

Online help center:

http://service.tmall.com/support/tmall/tmallHelp.htm

Tmall.com service hotline (China):

400-860-8608

Tmall Global service hotline (China):

400-843-2288

Juhuasuan

Customer complaints:

jhs@service.taobao.com

AliExpress

Customer service (24 hours/7 days):

http://www.aliexpress.com/help/newContactUs.htm

Fraud allegations:

tradesecurity@aliexpress.com

Alibaba.com

Customer Service (24 hours/7 days):

https://service.alibaba.com/buyer/faq.htm

China Gold Supplier service hotline:

400-826-1688

1688.com

Online help center:

http://114.1688.com/kf/contact.html

Service hotline (China):

400-800-1688

Alimama

Online help center:

http://www.alimama.com/callserver.htm

Service hotline:

(+86) 571-8815-7999

Alibaba Cloud

Online help center:

https://help.aliyun.com/contact/contact.htm

Pre-sales inquiries (China):

95187 ext. 1

Post-sales customer support (China):

95187

Alipay

Online help center:

https://help.alipay.com/hall/index.htm

Service hotline:

(+86) 571-95188