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Investor Relations

Please use the form below only for investor-related enquiries. For customer service, please visit the Customer Service Contacts page.

Media Relations

Please use the form below only for press-related enquiries. For customer service, please visit the Customer Service Contacts page.

Customer Service

Customers can reach major businesses of Alibaba Group through the following channels:

Taobao Marketplace

Consumer help center (Chinese):

https://consumerservice.taobao.com/online-help

Merchant help center (Chinese):

https://helpcenter.taobao.com/index

Tmall

Consumer help center (Chinese):

https://consumerservice.tmall.com/online-help

Merchant help center (Chinese):

https://helpcenter.tmall.com/index

Tmall Global service hotline (mainland China):

400-843-2288

AliExpress

Customer service center:

https://service.aliexpress.com/page/home?pageId=17

Alibaba.com

Buyer help center:

https://service.alibaba.com/page/home?pageId=122

China supplier help center (Chinese):

https://service.alibaba.com/page/home?pageId=121

Global supplier help center:

https://service.alibaba.com/page/home?pageId=123

1688.com

Customer help center (Chinese):

https://support.1688.com

Alimama

Customer help center (Chinese):

https://help.alimama.com

Alibaba Cloud

Customer help center (mainland China) (Chinese):

https://www.aliyun.com/contact

Pre-sales enquiries (other locations):

https://www.alibabacloud.com/contact-sales

After-sales support (other locations):

https://www.alibabacloud.com/support/after-sales

Cainiao Network

Customer service hotline (mainland China):

9519666

Partner service hotline (mainland China):

400-178-7878

User Information Legal Enquiry Guide

Alibaba Group – E-commerce Platforms International Law Enforcement User Information Request Guide
Alibaba Cloud International Law Enforcement User Information Request Guide

Intellectual Property Protection

To file intellectual property infringement complaints related to platforms under Alibaba Group or establish cooperation with our Intellectual Property Protection Team, please visit the Alibaba IP Protection Platform.

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